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Privacy Statement

Privacy Policy

eGrocer.com.sg, which is a division of, Zerosoft LLP, considers the protection of your privacy one of our principle commitments. We use information collected about you to personalize the services we offer and to expedite the order process. For more information, please read the additional details below.

Information Collection and Use

Zerosoft LLP collects information from our users at several different points on our website. Zerosoft LLP is the owner of the information collected on this site. We will not sell or rent this information to others in ways different from what is disclosed in this statement. We may choose to do so in the future with trustworthy third parties, but you can tell us not to by sending a blank e-mail message to Support@eGrocer.com.sg. (If you use more than one e-mail address to shop with us, send a message from each e-mail account that you use). Zerosoft LLP may also release account information when we believe, in good faith, that such release is necessary to (a) comply with law, (b) enforce or apply the terms of any of our user agreements or (c) protect the rights, property or safety of Zerosoft LLP, our users or others.

Order

We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and payment information (like cheque or cash on delivery). This information is used for billing purposes and to fill customer"s orders. If we have trouble processing an order, this contact information is used to get in touch with the user.

Cookies

A cookie is a piece of data stored on the user"s hard drive containing information about the user. Our cookies do not contain personally identifying information, but they do enable us to track and target the interests of our users to enhance the experience on our site. Most Web browsers automatically accept cookies, but you can change your browser to prevent that. Even without a cookie, you can still use most of the features on our site.

Log Files

We use IP addresses to analyze trends, administer the site, track users' movement, and gather broad demographic information for aggregate use.

Sharing

We may sometimes share demographic and user information with our partners. This is not linked to any personal information that can identify any individual person.

We use our partners to process, ship your orders, and collect payments. The cheque payment must be beared with our partner's company or business name.

We may also partner with other parties to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

Links

This web site may contain links to other sites. Please be aware that Zerosoft LLP is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Newsletter

If a user wishes to subscribe to any newsletter produced by Zerosoft LLP, we ask for contact information such as name and email address. By signing up for our newsletters, sweepstakes and placing order you are initiating a business relationship with us. From time to time we do send out informational or order status emails. You may unsubscribe from our informational emails at anytime by clicking on the unsubscribe button at the end of all our emails or by emailing support@eGrocer.com.sg

Surveys & Contests

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as postal code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Refer A Friend

If a user elects to use our referral service for informing a friend about our site, we ask them for the friend"s name and email address. Zerosoft LLP will automatically send the friend a one-time email inviting them to visit the site. Zerosoft LLP stores this information for the sole purpose of sending this one-time email. The friend may contact Zerosoft LLP at Support@eGrocer.com.sg to request the removal of this information from their database.

Security

This website takes every precaution to protect our users" information. When users submit sensitive information via the website, your information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information, that information is encrypted and is protected with the best encryption software in the industry -- SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing".

While we use SSL encryption to protect sensitive information online, we also take steps to protect user-information off-line. Users" information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a Customer Care professionals) are granted access to personally identifiable information. Also, the servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage.

If you have any questions about the security at our website, you can send an email to Support@eGrocer.com.sg

Supplementation of Information

In order for this website to properly fulfill its obligation to our customers, it is necessary for us to supplement the information we receive with information from 3rd party sources. In order for this website to enhance its ability to tailor the site to an individual"s preference, we may combine information about the purchasing habits of users with similar information from our partners to create a personalized user profile.

Special Offers

We send all new members a welcoming email. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt-out below.

Site and Service Updates

We also send the user site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.

Correction/Updating Personal Information

If a user"s personally identifiable information changes (such as your postal code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user"s personal data provided to us. This can usually be done at the appropriate member information page.

Choice/Opt-out

Our users are given the opportunity to "opt-out" of having their information used for purposes not directly related to our site at the point where we ask for the information. For example, our order form has an 'opt-out' mechanism so users who buy a product from us, but don"t want any marketing material, can keep their email address off of our lists.

Users who no longer wish to receive a newsletter or promotional materials may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email us at unsubscribe@eGrocer.com.sg

Notification of Changes

If we decide to change our privacy policy, we will post those changes on this page so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.